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OUR SERVICES
Connected Brand, Marketing and Communications
Excellence through integrated CX
INDUSTRY & COMPETITOR ANALYSIS
- Industry shifts and growth potential
- Direct and Indirect competitors
TARGET AUDIENCE & CUSTOMER INSIGHTS
- Stakeholder map
- Customer Personas
- Customer Journey Mapping
BUILD BRAND DNA
- Brand Purpose
- Brand Essence
- Values
- Tone of Voice
- Brand Story
SET UP FOUNDATION ELEMENTS
- Owned elements
- Earned elements
DEVELOP MARKETING & COMMUNICATION PLANS
- Always On campaigns
- Readily On campaigns
- Budgeting
CX PRACTICE MATURITY ASSESSMENT & ROAD MAP
CX + EX STRATEGY & BRAND DNA ALIGNMENT
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TARGET AUDIENCE & CUSTOMER INSIGHTS
- Stakeholder map
- Customer Personas
- Customer Journey Mapping
EXPERIENCE DESIGN
- Customer & Employee Journey Mapping
- Experience improvement & innovation
- Design thinking
PERFORMANCE & ROI
- Connecting business data with CX data
ORGANISATION TRANSFORMATION
- Organisational design without silos
- Governance
CUSTOMER-CENTRIC CULTURE
- Employee Engagement
Want to know more?
awareness connecting affinity loyalty
- it's what we do
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